IT Service Management
Centralise Your Processes with IT Service Managemen
At Involit, we do more than just build technical infrastructure; we make your service processes transparent, traceable and efficiency-focused. With our ITSM solutions, we digitise internal requests from end to end, increasing inter-team harmony, customer satisfaction and operational efficiency.
Service Desk & Request Management
We establish a system that centralises internal requests and manages prioritisation and resolution processes. Through SLAs, automation, and dashboards, we provide measurable efficiency to managers and rapid support to employees.
Incident, Problem and Change Management
We work with root cause analysis, change scenarios and automated tracking systems to prevent recurrence of incidents and improve processes. Your processes become not only solution-oriented, but also sustainable.
Asset Tracking and CMDB Integration
We establish an infrastructure that allows you to track all your assets, such as computers, software licences, servers, and devices, throughout their lifecycle. We provide full visibility by matching your assets with your services using CMDB.
Why ITSM Services?
- Increased operational efficiency: Standardisation and automation of processes enable teams to work faster and more effectively.
- User and employee satisfaction: Regular collection and classification of requests and transparent resolution processes increase satisfaction.
- Measurable performance: SLA, KPI, and reporting infrastructure provide managers with measurable, comparable data.
- Consistent service quality: Incident and problem management processes prevent recurring issues, maintaining service quality.
- Adaptable system infrastructure: The ITSM infrastructure can easily adapt to changes within the company.
- Enterprise-wide service management: Centralised management extends beyond IT to all departments, boosting organisational efficiency.
- Digital maturity levels increase: The traceability of IT assets, combined with CMDB and service catalogue integrations, supports more strategic decision-making processes.
